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PLEASE help us troubleshoot your connection error by providing us with a _connectlog. Below are the following steps to generating a _connectlog that will show us what is going on. We are working to get a fix in the first update for all connection errors, but we need more information!!
Steps on generating a _connectlog:
1. Locate the Joint Operations shortcut on your desktop. If you do not have a shortcut, please go to the install directory (default: C:Program FilesNovaLogicJoint Operations Typhoon Rising) , right click on Jointops.exe and Create a Shortcut.
2. Right click on the shortcut, and select Properties.
3. At the end of the "Target" field, add a " /connectlog ".
Therefore, the line in the Target field should look like this:
You will notice a file called _connectlog.txt . This will have the information we need in order to better understand the technical issue at hand.
PLEASE email it to support@novalogic.com and/or nova-admin@novaworld.com. This information is key in getting this issue resolved. There are numerous issues that can cause the J-023 error, from routers to oversized UDP packets.
